Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
After the shipment is confirmed, you will receive an email with the tracking number. You can also access the “My Account” section to monitor your order status.
The delivery time varies depending on the location. Generally, it takes between X and Y business days. More details can be found on the shipping information page.
Unfortunately, we cannot modify the delivery address after the order is confirmed.
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Unfortunately, we do not offer delivery scheduling at the moment. Deliveries are made according to the standard courier service hours.
It is not possible to cancel an order after confirmation. We recommend carefully reviewing the items in your cart before completing the purchase.
Refer to our return policy in the Terms and Conditions page for detailed instructions on how to initiate the return process.
If you need to swap an item
Returns and Exchanges
o initiate a return, please visit the “Returns” section in your “My Account” page. Follow the instructions to complete the return process.
Returns or exchanges must be initiated within X days of receiving your order. Please refer to our Return Policy for specific details.
Yes, you can return or exchange a product within the specified timeframe, even if it’s due to a change of mind. Please check our Return Policy for conditions.
In the unfortunate event of receiving a damaged or defective product, please contact our customer service immediately. We will guide you through the return or exchange process.
Certain products, such as opened or used items, may not be eligible for return or exchange. Refer to our Return Policy for a comprehensive list of non-returnable items.
Once we receive your returned items, please allow X business days for the processing of returns and exchanges. You will be notified of the status via email.
The return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part. Please review our Return Policy for more details.